No branding orders will be actioned without payment received. We have a no refund policy on all branded items. Orders will only be run once client has approved the branding approval we send them. Turnaround times differ. We run on a normal 14 day turnaround time, but certain branding orders may take up to 3 weeks or more depending on stock availability and production runs. For any orders required on a very short notice period, discuss directly with our branding manager to discuss whether or not we can achieve your deadline. We will always try and accommodate and complete any orders we receive.